Service
We get customers back on the road as quickly and safely as possible, and while their vehicle is with us they’re well looked after.
Our friendly team can arrange free collection and delivery and, if the policy includes a courtesy car, we have manual and automatic options available.
Repairs are referred to us through our insurance, fleet and accident management partners. We keep them fully informed with real-time system updates, so they can deliver the best possible service to policyholders and drivers.
Quality
The best-quality systems, processes and training are in place across the Activate Accident Repair business.
Our fully-qualified technicians receive regular, industry-approved training to keep them up to date with the latest vehicle advances and repair techniques.
In fact, most of our sites have achieved the BSI vehicle repair kitemark – a guarantee of quality. The kitemark is awarded by an independent assessor following a full audit of processes, systems, training and repair quality.
All our well-established sites have gained the kitemark – newer sites work in line with the standard, and aim to achieve the kitemark in their first 18 months.
Capacity
We know that demand for vehicle repairs has overtaken capacity in some areas of the UK. That’s why we’re opening state-of-the-art repair centres in locations where demand is highest.
To reduce repair times further, we work with sister company Activate Parts to proactively manage parts delays.
Activate Parts uses its extensive supply chain, including manufacturer, aftermarket and green parts, to reduce parts lead times and speed up the repair process.
Capability
Our repair centres have all the necessary equipment and training to repair the most advanced vehicles on site.
We’ve invested in the latest technology and our teams have the necessary training to carry out electric, hybrid, aluminium and ADAS repairs.
Green repair
We’re committed to reducing our environmental impact wherever possible. Not only is this the right thing to do, but green methods also help us reduce repair times and control costs!
Proud to be carbon neutral, we’ve calculated and offset emissions from every one of our repair centres to earn the PAS 2060 accreditation.
We also work to a set of green repair principles:
Repair over replace
Where it is safe to do so, our technicians will repair a part before they replace it.
This means we’re using fewer new parts and reducing waste.
Energy efficient tech
We’ve invested in the most efficient technology available. From heat recycling ovens to UVB lamps that cut drying time from hours to seconds, we’re doing our bit to reduce energy consumption.
Green parts
Through our sister company, Activate Parts, we can source approved, non-structural, recycled car parts. Our fully-certified partner tracks the history of every recycled part, so we can guarantee quality.
Using green parts cuts waste to landfill, reduces transportation and shipping costs, and can help reduce repair times too!
